Empowering families to advocate for quality nursing home care


13 News Investigates Family’s Concerns Over Loved One’s Treatment at South Point Nursing Home


Screen shot: WOWK

Screen shot: WOWK

By Randy Yohe

When Cathy Curtis and her family went to visit her mother Elsie Long this weekend at the River’s Bend Health Care facility in South Point, they recorded a conversation with the nursing supervisor over the lack of air conditioning.

Q: “What is the temperature in here?”

A: “83 degrees, that’s here in the hallway.”

That’s two degree hotter than the state mandated maximum temperature

Curtis says her mother’s individual room AC unit, wasn’t turned on.

“She can’t move on her own, she was dripping in sweat.”

The family showed us pictures of River’s Bend residents they claim are falling out of chairs– not being able to reach a call button, and her mother’s, uncut, dirt embedded finger nails.

“It should be a natural thing to clean her up after each meal; they’re not doing that.”

We approached River’s Bend CEO Ron Lyons about the family’s concerns. He told it was none of our business and to go talk to an ombudsman or the state inspectors before he threw our camera crew off the property.

River’s Bend’s recent home inspection site evaluation revealed a below average rating with five minor, corrected citations regarding concerns over mistreatment policies and proper staff hiring.

Our call to the area agency on aging sent two inspectors to the facility, who reported no complaints over heat or hygiene.

Elsie Longs family says they’re looking into other homes.

“Who’s to say their care will not be just as bad.”

Is below average deemed bad care? The government says no. They say that rating system is a sketch, not a portrait.