Empowering families to advocate for quality nursing home care

Resident's Rights

Requests for Items and Services


  • The facility must not charge a resident (or legal representative) for any item or service not requested by the resident.
  • The facility must not require a resident (or legal representative) to request any item or service as a condition of admission or continued stay.
  • The facility must inform the resident (or legal representative) requesting an additional service and what the charge will be for the service.